Below you will find responses to our most commonly asked questions. Should your question not be answered, please e-mail a member of our team.

How long will it take to deliver in order after it it is placed on your website?

You can trust that your order will be quickly processed and safely delivered.

Orders placed after business hours will begin processing by 8am the following business day.  Orders placed during business hours will begin processing within 2 hours.  If you require immediate service, please phone our shop during business hours.

What is your delivery area?

Products on our website are intended to ship in the Greater Binghamton Area. (Endicott, Endwell, Johnson City, City of Binghamton, Town of Binghamton, Vestal, Apalachin, Owego, & Campville.)

We reserve the right to modify this delivery area at any time. Depending on our daily volume, availability, and/or staffing we may be able to make exceptions for deliveries outside of this area. Please phone our shop for specific requests.

What are the fees associated with delivering my order?

In addition to the sales price of our arrangements, a flat $7.95 delivery fee and 8% New York State sales tax is added to each order.

What if I want flowers delivered outside of your normal delivery area?

As an FTD Florist, we can have flowers shipped products anywhere in the United States.  Please phone our shop for more information about the many options which exist.

Do you create other arrangements not shown on your website?

Absolutely! Our website is a very small representation of our arrangements and the endless possibilities which exist in creating a unique arrangement for you. Please phone our shop during normal business hours for custom orders and/or arrangements.

For weddings, we're just a phone our shop to make an appointment to meet one-on-one with a member of our experience design team.

What should I do if I want a large order or something unique created?

Please phone our shop during normal business hours.

What if I have a problem with my order?

We are proud to provide exceptional customer service and the freshest product available for each and every order. We offer a 24 hour unconditional guarantee on all orders. Should you have any concerns or issues with your order, we urge you to phone our shop immediately and speak with a member of our team.

Is there anything else I should know?

We think that about covers it. Some may also wish to review our privacy, shipping/delivery and return policies.

What are your hours and how do I find you?

Click here for our hours and directions to our shop.